Now I like nice things but not always the price so I tend to buy said nice things in the sales (doesn't everyone?!) so a couple of weeks ago when Agent Provocateur had their online sale I treated myself to a couple of bits and bobs. There was a particular set of undoes that I had my eye on for a while so I thought why not. Managed to get the bra right away but had to wait for the matching knickers with attached suspenders but patience is a virtue or so I'm told and I eventually tracked down a pair. All was fine and dandy, box turned up my little treat-ette inside. Got them home and out of said box and guess what? One of the suspenders was missing!!! Was I miffed! Anyways I shot off an e-mail to Agent Provocateur customer service but got nothing, not a sausage. So I took myself off to one of their shops and explained my predicament. The staff are very helpful but they thought the best they could offer was a repair-to make a whole new set of suspenders. Thinking this my only option I said ok. So off I trot home to return the next day with my purchase thinking I would have to wait for them to be 'repaired'. But no readers, when I enter the shop I am informed that they do indeed have a spare suspender at their head office and that they would get it sent to the shop! How good and lucky is that. But is gets better......
whilst I am waiting for the suspender to get to the shop, the customer service people have mailed me a replacement suspender which I'm not aware of and only receive it once I am in possession of the one from the shop. Hows that for service when I had given up all hope! Top marks to AP.
PS Fellas if you are thinking or planning to buy the lady in your life some lingerie, buy something tasteful. Tacky just doesnt cut it!!